Refund and Credit Return Policy

Failed video attempts

Each elevator video consumes 150 credits. When the system marks a task as finally failed, those credits return to the same account. A task that is still processing or retrying has not reached that final state. Check your video library before submitting a replacement request.

Credit restoration does not send money to your payment method. A completed AI video may vary in likeness, movement or style; a subjective preference alone does not establish a technical generation failure.

Purchases and billing issues

Our prepaid packs cost $7.90 for one video, $19.90 for three and $54.90 for ten. Delivered credits are generally non-refundable except where law requires otherwise or we approve a documented billing issue. We investigate duplicate payments, unauthorized charges, incorrect amounts and a purchased service we cannot deliver.

Request a review

Within 14 days of purchase, open a Support Ticket in Settings or email support@ilovethesmithsai.com with your order number and a description of the issue. Never attach complete card details. Approved monetary refunds go to the original payment method; processing times depend on the provider and bank.

Credits funded by a refunded or reversed payment are revoked. Where credits have already been used, the refundable amount or remaining account balance may be adjusted as permitted by law. Nothing here limits your non-waivable consumer rights.